PRIVACY POLICY

1. About This Policy

Sassine Real Estate trading as Unity Real Estate (ABN 45 568 836 530, RLA 248393) (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how we comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting an enquiry form, or engaging our services, you consent to the collection and use of your information as described in this policy.

2. What Information We Collect

We may collect the following personal information when you contact us or submit an enquiry:

  • Your name
  • Your email address
  • Your phone number
  • The location or suburb of your property
  • The number of properties you own
  • Your reason for enquiring (e.g. new investment, switching property managers)
  • Your preferred contact time
  • Any additional information you choose to provide

We may also collect technical information automatically, including your IP address, browser type, device information, and how you interact with our website, through cookies and analytics tools (see Section 7).

3. How We Collect Your Information

We collect personal information directly from you when you submit an enquiry form on our website, call or email us, or engage our property management services. We may also collect information through our website analytics and advertising tools.

4. Why We Collect and Use Your Information

We use your personal information to:

  • Respond to your enquiry and contact you about our services
  • Provide property management services
  • Assess your requirements and provide a rental appraisal or quote
  • Improve our website and marketing
  • Comply with our legal obligations
  • Send you relevant updates (only where you have consented)

We will not use your information for any unrelated purpose without your consent.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your information is stored securely in our customer management systems and is only accessible by authorised personnel. We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

6. Disclosure of Your Information

We may disclose your personal information to:

  • Our staff and authorised contractors who assist in providing our services
  • Third-party service providers (such as our marketing agency, CRM, and analytics providers) who help us operate our business
  • Government or regulatory bodies where required by law

We do not sell your personal information to any third party. Where we use third-party providers, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

7. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies, including Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our site and to deliver relevant advertising. These tools may collect information such as your IP address, pages visited, and actions taken on our site.

You can disable cookies through your browser settings. Disabling cookies may affect how our website functions. For more information, see Google’s and Meta’s own privacy policies.

8. Direct Marketing

We may send you marketing communications about our services where you have provided your consent or where otherwise permitted by law. You can opt out at any time by clicking the unsubscribe link in any email, or by contacting us directly. We will action your request promptly.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We may need to verify your identity before providing access.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the “last updated” date shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Unity Real Estate

Email: elba@unityrealestate.com.au
Phone: 0413 074 966
Address: Croydon Park SA 5008
ABN: 45 568 836 530
RLA: 248393